FAQs
It’s easy to create an account. The first step is to click ‘Login’ on the top right corner of the site, and then choose ‘Create Account’ to start the process.
Once there you should enter your personal information. That’s your first and last name Next you enter your ‘login information’. This is your email, and you need to create a password and confirm it. Then choose your communication preferences, and make sure to accept the Terms and Conditions.
Complete the process by clicking ‘Submit’. Congratulations, you made your account. We’ll send you an email to confirm.
At checkout, you have the option to make a small voluntary donation to Doctors Without Borders (Médecins Sans Frontières).
100% of this contribution is donated directly to the organization.
The Olive Sense does not retain any part of the donation.
This option is completely voluntary and does not affect your order in any way.
Products FAQs
Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers adhere to the same ethical standards.
We follow the "cold method" when preparing it, so that we do not heat the oils so we do not destroy their valuable ingredients and their benefits.
We use only soda (residues of which are not in the final product, after we completely neutralize it with the oils we use). During the production process we add in addition to the required quantities of oils for the saponification, an additional amount of a mixture of precious oils (overexploitation) which remain unaffected in the final product, giving them all their beneficial properties, so our soap is not hard and alkaline about 7.8-8.2)
Of course!!! It is perfect for the whole body (bath, deep cleansing of the face).
Of course !!! It is ideal for the sensitive skin of babies and toddlers since it is a perfectly natural product and contains no chemical agent.
Our products do not contain chemical agents.
Shippping & Returns FAQs
We accept various payment methods including PayPal, Revolut Pay, Credit/Debit Cards ( Visa, Mastercard, American Express). Only for Greece , IRIS and cash on delivery.
All products are shipped securely & effectively via (ELTA) Hellenic Post as Registered Mail which includes a signature confirmation by the recipient upon delivery and a international tracking number which let you check your shippment status 24/7 during shippment proccess
Estimated shipping times
Greece 1-3 business days by BOX NOW & ACS courier
Europe : 5 - 7 business days by FedEx
USA : 5 - 10 business days by FedEx
North America : 10 - 20 business days by hellenic post (ELTA)
Latin America and the Caribbean : 10 - 20 business days by hellenic post (ELTA)
Central America and the Caribbean : 10 - 20 business days by hellenic post (ELTA)
Australia, New Zealand and Oceania : 10 - 20 business days by hellenic post (ELTA)
Asia Pacific : 10 - 20 business days by hellenic post (ELTA)
North Africa and the Middle East : 10 - 20 business days by hellenic post (ELTA)
Africa 10 - 20 business days by hellenic post (ELTA)
I'll do my best to meet these shipping estimates, but can't guarantee them.
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.
Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your delivery.
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
